Utilize AI Virtual Assistant solutions to improve efficiency and minimize costs
Reduce operational costs and free up employees’ time to focus on more creative and challenging work. Chatbot was designed for companies of any size or industry that want to automate the messaging channel of their loyalty program contact center.
Reduced Contact Center operational costs
Deploying a chatbot is a one-off investment that guarantees a quick return by reducing the overall operational cost of running a loyalty program contact center. Depending on a specific use case, it may reduce the staffing needs or allow for more flexible scaling as the size of the contact center operation grows.
Increased request turnover
When customers come to your platform to find answers to their questions and solutions to their problems, rarely do they want to sit on ‘hold’ or wait in a queue. Chatbots eliminate this inconvenience of ‘waiting for the next available agent,’ thereby improving key KPIs like average reaction, response and resolution times, and contact requests turnover.
Improved customer experience
Drive the customer experience by ensuring your contact centers' availability and improving the speed of processing requests. Instant messaging has become a prevalent communication channel and its popularity grows each year. As a result, this kind of communication has become more common and may positively affect your customers’ engagement with your brand.
Reduced workload for contact center agents
Introducing a chatbot means that contact center agents can focus on requests that are unusual or require special attention. With the use of our technology, the majority of recurring interactions can be fully automated.
The Science Behind the Solution
A wide variety of Natural Language Processing tools and techniques are used within the solution; in particular, the family of Natural Intent Recognition techniques, including Convolutional Neural Networks, NBSVM, LDA, Word2Vec, and more.
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